Moises Fernando Marchena Marte
About Moises Fernando Marchena Marte
Moises Fernando Marchena Marte serves as the Sr. Customer Service Manager at Altice Group, where he has worked since 2018. He has extensive experience in customer service management and operations, having held various roles in companies such as Talk2Rep, DIRECTV Latin America, and CSC.
Work at Altice Group
Moises Fernando Marchena Marte has been serving as the Sr. Customer Service Manager at Altice Group since 2018. In this role, he focuses on creating customer service and technical support strategies that enhance client satisfaction and loyalty. He has developed and implemented resource allocation strategies that optimize operational efficiency within Altice Dominican Republic. His leadership contributes to the overall effectiveness of the customer service team.
Previous Experience in Customer Service Management
Prior to his current position, Marchena Marte held several management roles in customer service and operations. He worked as Operations Manager at Talk2Rep from 2017 to 2018, and as Sr. Operations Manager – Sales Support at DIRECTV Latin America from 2012 to 2016. His experience also includes serving as Operations Manager at Contact Solutions from 2006 to 2008, where he managed business process outsourcing operations.
Education and Expertise
Marchena Marte studied at Universidad del Caribe in the Dominican Republic, where he earned a Bachelor's degree in Marketing/Gestión de marketing, general. He specializes in business intelligence management, utilizing data-driven insights to inform strategic decision-making. His expertise extends to coaching and developing team members, fostering a collaborative and high-performing work environment.
Background in Project Management
In addition to his customer service roles, Marchena Marte has a background in project management. He worked as a Project Consultant at Penmark Realty Corp. in New York from 2011 to 2012 and as Project Operation Manager – VIS Project at CSC in the Dominican Republic from 2008 to 2011. He also served as Task Order Manager – GSS at CGI from 2012 to 2014, further enhancing his project management skills.
Achievements in Employee Retention
Marchena Marte is recognized for his initiatives aimed at reducing employee turnover and labor expenses. He has implemented innovative team-building strategies that contribute to a more stable workforce. His focus on team development has led to improved employee satisfaction and retention rates within the organizations he has worked for.