Nadia Taoughi
About Nadia Taoughi
Nadia Taoughi is a seasoned project manager currently serving as Chef de Projet Support à La Production at Altice Group since 2016. With extensive experience in functional support for sales tools and project management roles at SFR and other organizations, she effectively coordinates with stakeholders to enhance operational efficiency.
Current Role at Altice Group
Nadia Taoughi serves as Chef de Projet Support à La Production at Altice Group. In this role, she has been responsible for managing functional support for sales tools across approximately 40 sites. Her work supports around 3,000 full-time equivalent positions involved in inbound and outbound telesales, retention, loyalty, and web partnerships. She has been with Altice Group since 2016, contributing to the efficiency and effectiveness of sales operations.
Previous Experience at SFR
Nadia Taoughi has extensive experience at SFR, where she held multiple roles over a span of several years. She worked as Chef de projet maîtrise d'ouvrage for Grand public et professionnels from 2011 to 2016, and as Chef de projet assistance maîtrise d'ouvrage for Service client from 2009 to 2011. Additionally, she was involved in system information studies as Chargée d'études from 2003 to 2008 and as Chargée de Recette Ingénierie du Système d’Information Client from 1997 to 2002.
Career Background in IT and Project Management
Nadia Taoughi has a diverse background in IT and project management. She began her career as Analyste programmeur at Société Générale from 1990 to 1992. She later worked at BNP Paribas as Chargée de Recette from 1993 to 1996 and at FDJ - Française des jeux as Chargée de Recette from 1996 to 1997. This extensive experience has equipped her with the skills necessary for effective project execution and stakeholder coordination.
Education and Academic Background
Nadia Taoughi studied at the Faculté de Droit, Sciences économiques et Gestion de Nancy, where she achieved a degree in Économie de gestion. This educational background has provided her with a solid foundation in management and economic principles, which she applies in her professional roles.
Project Management and Process Improvement
In her current role, Nadia Taoughi has implemented a new process for handling incident reports from web partner sites. She coordinates with various project stakeholders, including IT, marketing, training departments, and sales leaders, to ensure seamless project execution. Additionally, she is responsible for the configuration of 180 activities and user permissions in sales tools, demonstrating her expertise in project management and operational efficiency.