Oliver Jose Vargas Carela
About Oliver Jose Vargas Carela
Oliver Jose Vargas Carela is a Tech Support and Customer Experience Supervisor at Altice Group in the Dominican Republic, where he has worked since 2018. He has a background in operations management and customer service, with previous roles at Talk2Rep and AloricaDR.
Work at Altice Group
Oliver Jose Vargas Carela has been employed at Altice Group since 2018, serving as a Tech Support & Customer Experience Supervisor. In this role, he has focused on implementing strategies aimed at enhancing customer satisfaction and reducing call handling time. His responsibilities include overseeing technical support operations and ensuring a high level of service delivery. Vargas Carela has also developed training programs for team members to improve their skills in managing challenging customer interactions.
Previous Experience at Talk2Rep
Prior to his current position, Vargas Carela worked at Talk2Rep as a Senior Operation Supervisor from 2017 to 2018. His tenure at the company lasted one year, during which he was based in Tiradentes, Republica Dominicana. In this role, he was responsible for overseeing operational processes and ensuring effective customer service delivery.
Experience at AloricaDR
Vargas Carela held the position of Workforce/RTA Manager at AloricaDR from 2014 to 2017. His three-year tenure at the company, located in Centro Kennedy, Republica Dominicana, involved managing workforce operations and optimizing resource allocation to enhance service efficiency.
Project Management at ProCall Solutions
From 2012 to 2013, Vargas Carela worked as a Project Manager at ProCall Solutions in Panama City, Panama. His role involved overseeing project initiatives and ensuring that objectives were met within specified timelines.
Education and Training
Vargas Carela studied at Universidad Tecnológica de Santiago (UTESA), where he earned a Diplomatura in Administración y gestión de empresas, general from 2001 to 2007. Additionally, he completed a Diplomado in Excel Avanzado at Capacitacion y Especialidades CAES in 2016, which lasted for 11 months. His educational background supports his expertise in management and technical support.