Ricardo Santos
About Ricardo Santos
Ricardo Santos is a Business Process Outsourcing Manager with extensive experience in the telecommunications sector. He has worked at Altice Group since 2015 and has held various roles in companies such as SERVIBANCA BCP and MEO.
Current Role at Altice Group
Ricardo Santos serves as the Business Process Outsourcing Manager at Altice Group. He has held this position since 2015, accumulating nine years of experience in the Lisbon Area, Portugal. His role involves overseeing outsourcing processes to enhance operational efficiency and service delivery within the organization.
Experience at Altice Portugal
At Altice Portugal, Ricardo Santos has been working as a Customer Care Manager since 2018. In this role, he focuses on improving customer service operations and ensuring customer satisfaction. Prior to this position, he worked in the Project Management Office for seven months in 2019, contributing to various project initiatives in the Lisboa e Região.
Previous Employment at MEO
Before joining Altice Group, Ricardo Santos worked at MEO - Serviços de Comunicações e Multimédia, S.A. as a Tecnico Superior SI/TI from 2006 to 2015. During his nine years there, he was involved in various technical and information systems projects, enhancing his expertise in the telecommunications sector.
Early Career at SERVIBANCA BCP
Ricardo Santos began his career at SERVIBANCA BCP, where he worked as a Tecnico de contabilidade from 1998 to 2000. This two-year experience in the Lisbon Area provided him with foundational skills in accounting and financial processes.
Educational Background
Ricardo Santos studied at Liceu Camoes and Escola Secundária Marquês de Pombal, where he completed his secondary education. He furthered his studies at AWA - Aeronautical Web Academy, where he pursued an ATPL(A) and achieved the qualification of Commercial Airline Pilot.