Verosca Ngilande
About Verosca Ngilande
Verosca Ngilande is a Customer Service Representative with extensive experience in the field, currently serving as a Team Manager at CCI South Africa since 2021. She has worked in various roles at CCI and Altice Group, accumulating over six years of experience in customer service.
Work at Altice Group
Verosca Ngilande has been employed at Altice Group as a Customer Service Representative since 2018. In this role, she has contributed to customer support operations in South Africa for six years. Her responsibilities likely include addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
Current Role at CCI South Africa
Ngilande holds multiple positions at CCI South Africa. She has served as a Team Manager since 2021, overseeing team operations in Durban, KwaZulu-Natal. Additionally, she has worked as a Subject Matter Expert (SME) since 2019 and as an Escalation Specialist since 2020. These roles demonstrate her expertise in customer service and team leadership.
Education at University of Zululand
Ngilande studied at the University of Zululand from 2012 to 2018, completing a six-year program. This educational background has likely provided her with foundational knowledge and skills relevant to her career in customer service.
Previous Experience at CCI South Africa
Before her current roles, Ngilande worked at CCI South Africa as a Team Lead for two months in 2019. This position allowed her to gain experience in leadership and team management, further contributing to her career development in customer service.