Sergei B.
About Sergei B.
Sergei B. is a Service Delivery Manager at Altinity, Inc., with a diverse background in technology and management. He has held various roles in companies such as Arces Network, Peak Hosting, MongoDB, and Celonis, and has earned multiple degrees, including an MBA and an MS in Cybersecurity.
Work at Altinity
Sergei B. has been serving as a Service Delivery Manager at Altinity, Inc. since 2023. In this role, he is responsible for overseeing service delivery processes and ensuring client satisfaction. His position is based in New York, United States, and he operates in a remote capacity. This role marks a continuation of his extensive experience in service management and delivery.
Previous Experience
Prior to his current role at Altinity, Sergei B. held several significant positions in the technology sector. He worked at Celonis as Manager of Product Experience Escalations from 2021 to 2023, focusing on product-related issues. Before that, he was a Senior Escalation Manager at MongoDB from 2018 to 2021, where he handled escalated customer issues. His earlier roles include Senior Service Manager at Peak Hosting from 2015 to 2017 and Partner/CTO at Arces Network from 2005 to 2013.
Education and Expertise
Sergei B. holds a Master of Business Administration (MBA) with a focus on Finance and Information Systems from the Rochester Institute of Technology. He also earned a Master of Science (MS) in Cybersecurity from New York University. Additionally, he has an Engineer's degree in Electrical Engineering from State Technical University. His educational background supports his expertise in technology management and service delivery.
Career Progression
Sergei B.'s career spans various roles in service management and technology. He began as Partner/CTO at Arces Network, where he worked for eight years. He then transitioned to Peak Hosting, where he served as Technical Operations Manager before becoming Senior Service Manager. His experience at MongoDB and Celonis further solidified his skills in escalation management and product experience, leading to his current role at Altinity.