Adrian Smith
About Adrian Smith
Adrian Smith is a Customer Service Specialist at Altisource with a diverse background in customer service, sales, and quality assurance roles.
Current Role at Altisource
Adrian Smith currently holds the position of Customer Service Specialist at Altisource in Phoenix, Arizona. He has been with the company since 2014, bringing nearly a decade of experience to his role. His work involves managing customer interactions and resolving issues effectively, leveraging his extensive background in customer service.
Past Experience at Giorgio Armani
Adrian Smith worked as a Wardrobe Consultant at Giorgio Armani in Chandler, AZ from 2014 to 2015. During his tenure, he provided personalized fashion advice to clients, helping them select outfits that matched their style preferences and needs.
Experience as Customer Retention Representative
Previously, Adrian served as a Customer Retention Representative at Direct Marketing from 2012 to 2014 and at iPacesetters, LLC. from 2008 to 2012 in Mesa, AZ. In these roles, he focused on retaining customers by addressing their concerns and offering tailored solutions, demonstrating his ability to maintain customer satisfaction and loyalty.
Early Career Roles
Adrian's early career included positions such as Merchandiser at Coca Cola Supply (2007-2008), Inbound Sales Representative at TFB Investments (2007), and Retail Sales Associate at Finish Line (2006-2007). These roles provided him with valuable experience in retail and sales environments, building a foundation for his customer service expertise.
Education and Training
Adrian completed his real estate training at Chandler Real Estate Training Center in 2014, gaining specific knowledge in real estate and contract writing over 11 months. He is also an alumnus of Queen Creek High School, where he graduated in 2006 with a general studies focus, maintaining a 3.3 GPA.
Skills and Competencies
Adrian is recognized for his excellent phone presentation and communication skills, which are essential for handling challenging customers professionally. He is highly adaptable in dynamic work environments, quick to learn, solve problems, and make informed decisions. His robust skill set has been instrumental in documenting internal audits, investigating customer complaints, and compiling quality data at Nationwide Credit Inc.