Akhil Das
About Akhil Das
Akhil Das is an IT Manager specializing in End User Computing and Services at Altisource, with over 14 years of experience in managing and leading technical support teams across multiple regions.
Company
Akhil Das is currently employed at Altisource in Bengaluru, Karnataka, India. With his career at Altisource beginning in 2009, he has held positions including Technical Lead and IT Manager for End User Computing and Services. His role at Altisource involves managing stakeholder relationships within fiscal constraints, overseeing a large enterprise IT environment spanning APAC, US, Europe, and South America, and leading a global, cross-functional technical support team.
Title
Akhil Das holds the title of IT Manager for End User Computing and Services at Altisource. His responsibilities include devising digital growth strategies, modernizing and delivering EUC solutions, and ensuring excellence in process, simplification, and consolidation across the enterprise environment.
Education and Expertise
Akhil Das achieved a Bachelor of Engineering in Computer Science from North-Eastern Hill University, studying from 2001 to 2005. With over 14 years of industry experience, his expertise includes Service Delivery, Identity Access Management, Project Management, IT Service Management, Vendor Management, and People Management. He is proficient in Microsoft Endpoint Manager, MECM (SCCM), Microsoft Intune - Auto Pilot, Co-management, Microsoft Azure, Power Virtual Agent, Power Automate, ITIL, and Agile methodologies.
Background
Akhil Das began his professional journey as a Technical Support Specialist at Ocwen Financial Solutions Pvt. Ltd. - APAC from 2007 to 2009. He then joined Altisource, where he has progressively taken on more responsibilities, moving from Technical Lead from 2009 to 2018, to his current role as IT Manager for End User Computing and Services since 2018.
Responsibilities
In his current role, Akhil Das manages a wide array of tasks. These include leading a 24/7/365 operating global technical support team, managing end-user IT services, handling vendor relationships, and executing EUC infrastructure projects using Agile methodologies. He also oversees cost management, budget responsibilities, and IT device procurement, while ensuring the team meets defined objectives like OKR/KRA and enhances customer experience targets.