Fabian De Souza
About Fabian De Souza
Fabian De Souza is the Director of Operations at Altisource, with over 20 years of experience in customer service within international BPOs.
Current Role at Altisource
Fabian De Souza currently serves as the Director of Operations at Altisource. He has been with the company since 2013, based in the Mumbai Area, India. In his role, he oversees operations across two locations and manages Lender Placed Insurance for US-based clients. His responsibilities include managing profit and loss (P&L) statements and successfully leading change management implementations.
Previous Role at Wipro BPO
Before joining Altisource, Fabian De Souza worked at Wipro BPO from 2003 to 2013. He held the position of Senior Manager at the Centre of Excellence for the Transportation Business Unit in Mumbai Area, India. During his 10-year tenure, he gained valuable experience in both front and back office operations within the BPO sector.
Educational Background
Fabian De Souza studied at MMK College of Commerce and Economics, where he earned a Bachelor of Commerce (BCom) degree in Business Management. He attended the college from 1990 to 1995. Earlier, he completed his schooling at Sacred Heart Boys High School, where he studied from 1980 to 1990.
Expertise in Customer Service and Operations
With over 20 years of experience in customer service within international BPOs, Fabian De Souza has developed expertise in both front and back office operations. He possesses significant skills in managing profit and loss (P&L) statements and contract negotiations. His extensive experience makes him adept at leading change management implementations effectively.