Jay Mcilveen
About Jay Mcilveen
Jay Mcilveen is the Director of Customer Experience, Voice Of The Customer at Altisource, with a rich history in customer experience and marketing roles at companies like Chase, Five Star Properties, TXU Energy, and Verizon.
Current Role at Altisource
Jay Mcilveen is currently serving as the Director Of Customer Experience, Voice Of The Customer at Altisource, based in Luxembourg, Luxembourg. In this role since 2014, he has been instrumental in implementing a Voice of the Customer program that enhanced customer feedback mechanisms. Mcilveen has also developed a comprehensive customer retention strategy, leading to a significant increase in customer loyalty. His responsibilities involve overseeing customer interactions and ensuring a high level of satisfaction through strategic initiatives.
Previous Roles at Chase
Before joining Altisource, Jay Mcilveen held several key positions at Chase in New York, New York, United States. From 2013 to 2014, he was the Director, Digital Customer Experience, where he focused on digital transformation initiatives to improve the digital customer experience. Between 2011 and 2013, he served as the Director of Customer Experience, leading a cross-functional team to develop and launch new customer retention campaigns. Prior to this, he was the Director of Retention Marketing from 2008 to 2011, effectively reducing churn rates, and a Portfolio Executive from 2006 to 2008, managing multiple marketing projects.
Professional Experience at Other Companies
Jay Mcilveen also has diverse experience across various other companies. He was President of Five Star Properties from 2004 to 2006, where he expanded market presence and increased revenue streams. At TXU Energy, from 2001 to 2004, Mcilveen served as a Marketing Manager, successfully spearheading a new marketing strategy to acquire high-value customers. His earlier roles included working at Verizon in Basking Ridge, New Jersey, from 1998 to 2001 as a Product Manager and part of the Marketing Development Program, where he managed a portfolio of marketing projects.
Educational Background
Jay Mcilveen holds a Master of Business Administration in Marketing from Texas A&M University - Mays Business School, completed from 1996 to 1998. Before that, he earned his Bachelor of Business Administration in Marketing from the University of Houston, C.T. Bauer College of Business, between 1991 and 1996. His educational background in marketing provided a strong foundation for his extensive career in customer experience and marketing management.
Channel Management Expertise
Throughout his career, Jay Mcilveen has gained extensive experience in channel management. He has developed and managed multiple sales channels across different industries, showcasing versatility and adeptness in adapting to diverse market demands. This expertise has been crucial in establishing effective marketing and customer experience strategies across his various roles.