Manoj Pal
About Manoj Pal
Manoj Pal is the Head of Contact Center Strategy, with extensive experience in enterprise architecture and delivery management.
Title
Manoj Pal currently holds the position of Head, Contact Center Strategy. In this role, he oversees the strategic direction and operational efficiencies of contact center operations.
Professional Experience at Ocwen Financial Solutions
Manoj Pal served as a Senior Manager (Enterprise Architecture) at Ocwen Financial Solutions from 2009 to 2011. During his two-year tenure, he was responsible for managing and architecting enterprise-level solutions, contributing to the company's technological advancements.
Professional Experience at Fidelity Investments
From 2004 to 2009, Manoj Pal held the role of Delivery Manager at Fidelity Investments. Over these five years, he was engaged in the delivery and management of various projects, ensuring they met client requirements and were executed efficiently.
Professional Experience at IBM Labs
Manoj Pal worked as a Technical Architect at IBM Labs from 2000 to 2004. In this capacity, he was involved in designing and developing technical architectures to support a range of IBM's software and hardware solutions.
Education and Expertise
Manoj Pal completed his Bachelor of Engineering (B.E.) at the National Institute of Technology Durgapur, studying from 1989 to 1993. His technical education laid the foundation for his career in architecture and management in the technology sector.