Meenakshi Shorey
About Meenakshi Shorey
Meenakshi Shorey is a Team Leader at Altisource with 16 years of experience in Customer Service Management and Operations.
Current Role at Altisource
Meenakshi Shorey has been serving as a Team Leader at Altisource since 2013. Based in Luxembourg, she has leveraged her extensive experience to guide her team effectively. Her role involves overseeing daily operations, ensuring team productivity, and implementing strategic initiatives to meet organizational goals. She also addresses various operational challenges and contributes to process improvements.
Previous Experience at Blue Star Ltd
Prior to her current role, Meenakshi worked as a Commercial Account Executive at Blue Star Ltd from 2009 to 2013. During her tenure, she handled major accounts and was responsible for maintaining relationships with key clients. Her role involved extensive communication and coordination to resolve service-related issues, ensuring customer satisfaction and loyalty.
Early Career in Customer Service
Meenakshi began her career in customer service in 1997 as a Senior Customer Service Representative at Comtech Systems in Orlando, Florida. After three years, she joined GTL Limited as a Team Leader in Bombay, Maharashtra, where she worked from 2001 to 2004. She continued to build her expertise in team leadership and customer service management in subsequent roles at Intelenet Global Systems and Kankei, leading various process improvement initiatives.
Educational Background
Meenakshi Shorey attended St. Sebastian's High School. She furthered her education by studying Sociology at Vivekananda College, where she earned a bachelor's degree. Her academic background laid the foundation for a career focused on understanding and addressing customer needs and improving service management processes.
Expertise in Customer Service Management
With over 16 years of experience in customer service management and operations, Meenakshi has developed a robust skill set in resolving direct customer complaints and managing service-related problems. She also excels in managing major accounts, maintaining client relationships, and driving operational efficiency. Her comprehensive experience makes her well-equipped to lead teams and implement strategic improvements in customer service practices.