Pankaj Kalwani
About Pankaj Kalwani
Pankaj Kalwani is the Director of Operations at Altisource, with a background in finance and engineering, and a history of significant achievements in revenue growth and customer satisfaction.
Company
Pankaj Kalwani is currently serving as the Director Of Operations at Altisource. His tenure at the company began in 2011, and he has been instrumental in overseeing various critical operations in the Mumbai Area, India. Under his leadership, Altisource has achieved significant milestones, including consistent revenue growth and maintaining high customer satisfaction scores.
Past Experience
Before joining Altisource, Pankaj Kalwani worked at Citigroup Global Services Ltd. as a Mortgage Underwriter/Validator from 2007 to 2009. Prior to that, he held the position of Validator at CGSL from 2006 to 2007. His earlier experience includes an eight-year stint as Assistant Manager at TCS e-Serve International Ltd. from 2003 to 2011.
Education and Expertise
Pankaj Kalwani holds a Master of Business Administration (MBA) in Finance from SVKM's Narsee Monjee Institute of Management Studies (NMIMS), which he completed between 2006 and 2009. He also holds a Bachelor of Engineering (BE) in Electronics from Thadomal Shahani Engineering College in Mumbai, completed from 1999 to 2003. Further education includes attending Children's Academy from 1984 to 1997.
Achievements
Pankaj Kalwani achieved notable revenue growth at Altisource with an average quarter-on-quarter revenue growth rate of 37% in 2016, 41% in 2017, and 20% in 2018. He has maintained a perfect customer satisfaction score of 10 out of 10 on all client surveys since 2016. Formally promoted to Operations Director in July 2016, he has overseen both Learning & Development and Business Operations. He successfully documented all policies, procedures, and job aids within his first month in the Director role.