Prashant Palav
About Prashant Palav
Prashant Palav is an Assistant Manager at Altisource in Luxembourg, with a background in team leadership and specialist roles.
Professional Background at Altisource
Prashant Palav has held multiple roles at Altisource, starting as a Specialist from 2011 to 2012. He then served as a Floor Supervisor for 4 months in 2013. Subsequently, he was promoted to Team Lead from 2013 to 2014. Since 2014, he has been working as an Assistant Manager in Luxembourg, Luxembourg. In this role, he manages a team of 47 specialists and 4 team leaders, ensures the achievement of process-level production targets, and maintains quality standards.
Experience at Sitel
Before his tenure at Altisource, Prashant Palav worked at Sitel as a Dell Technician Software Support Representative in Miami, Florida, United States. During his 11-month stint in 2011, he was involved in technical support, addressing software-related issues, and aiding customers with troubleshooting and resolution.
Early Career
Prior to joining Altisource, Prashant Palav briefly worked at Dei Technologies as a Maintenance Supervisor in 2007 for 5 months. This role involved responsibility for maintenance operations and ensuring that all technical equipment and infrastructure remained operational.
Educational Background
Prashant Palav pursued his education at K. J. Somaiya College of Engineering, where he studied Electronics from 2006 to 2010. He also attended St Joseph's High School, Colaba, Mumbai briefly in 1970.
Roles and Responsibilities as Assistant Manager
In his current role as Assistant Manager at Altisource, Prashant Palav develops and maintains operational guidelines, determines staffing requirements, and schedules work assignments for new projects. He is also responsible for interviewing, recruiting, training, performance evaluation, appraisals, promotions, and termination activities. Additionally, he sends daily, weekly, and monthly reports to his immediate manager and addresses operational issues and concerns promptly. He educates the operations team about best practices, company policies, and service excellence standards.