Priya Sumit
About Priya Sumit
Priya Sumit is a Team Leader at Altisource with nearly ten years of experience, including six years in the BPO industry. She excels in communication, capacity planning, and quality improvement, managing a team of 12 analysts in Luxembourg.
Company
Priya Sumit is currently working at Altisource, a prominent company located in Luxembourg, Luxembourg. She has held the role of Team Leader since 2011. Her responsibilities there include managing a team of 12 analysts, handling quests, and ensuring that processes are followed accurately. She also handles daily sampling of loans and resolves queries, verifying relevant client-provided data through cross-referencing with external data sources.
Professional Experience
Priya Sumit boasts nearly ten years of work experience, with a significant portion of this time spent in the BPO industry. Her career began at Exl in New York, United States, where she worked as a CSA for four months in 2006. She then moved to Serco, serving as a Team Leader in Hook, Hampshire, United Kingdom, from 2006 to 2011. Since 2011, she has been a Team Leader at Altisource in Luxembourg.
Roles and Responsibilities
As a Team Leader at Altisource, Priya Sumit is responsible for managing a team of 12 analysts. She regularly updates the team with process revisions and conducts daily sampling of loans. Priya verifies recent and relevant client-provided data from various sources and reconciles values using inputs from vendors and certified appraisers. Furthermore, she handles the upskilling of associates, managing the academy and providing comprehensive training and refreshers on common errors.
Skills and Expertise
Priya Sumit is skilled in communication, capacity planning, and resource management. She excels in delivering presentations, analyzing major areas of concern for clients, and conducting detailed training programs. Her strategic planning abilities help in meeting daily targets effectively. Priya also focuses on improving the quality of bottom performers through call and case monitoring, providing feedback, and coaching team members.
Previous Employment
Before joining Altisource, Priya Sumit worked at Serco as a Team Leader for five years from 2006 to 2011. At Serco, located in Hook, Hampshire, United Kingdom, she built her expertise in managing teams and developing training programs. Prior to Serco, she worked at Exl in New York, United States, as a CSA for four months in 2006, gaining initial experience in the industry.