Rolando Gonzalez
About Rolando Gonzalez
Rolando Gonzalez is a Client Relationship Manager at Altisource with extensive experience in mortgage loan servicing and community engagement.
Current Role at Altisource
Since 2021, Rolando Gonzalez has been serving as a Client Relationship Manager at Altisource in Plano, Texas. In this role, he is responsible for managing and enhancing relationships with clients, ensuring high levels of satisfaction and effective service delivery. His extensive background in client support and project management within the company informs his strategic approach to relationship management.
Previous Roles at Altisource
Before assuming his current position, Rolando worked in various capacities at Altisource. In 2021, he held the role of Client Support Manager for two months. From 2020 to 2021, he served as Onboarding Project Manager for eight months. Prior to that, he was a Client Relationship Specialist from 2019 to 2020, guiding clients through their engagements with the company and addressing their service needs.
Experience at Ocwen Financial Corporation
Rolando has a substantial background with Ocwen Financial Corporation, where he worked from 2012 to 2019 in multiple roles. He started as a Liquidations Specialist for Fannie Mae and Freddie Mac, then moved on to REO Asset Manager for nine months. Subsequently, he served as a Specialized Community Outreach Representative, developing mortgage servicing outreach strategies and collaborating with non-profits and internal teams. His work here significantly enhanced community engagement and public relations efforts.
Roles at GMAC/Residential Capital Corporation
Rolando's career also includes several key roles at GMAC/Residential Capital Corporation from 2006 to 2012. He began as a Loan Counseling Specialist, then progressed to Performance Specialist. He spent two years as a Loss Mitigation Specialist for 2nd Liens and then served as a Loss Mitigation 2nd Lien Job Coach and Team Lead for another two years. During his tenure, he cross-trained in various aspects of mortgage loan servicing, contributing to a comprehensive understanding of the field.
Educational Background
Rolando graduated from the University of Redlands with a Bachelor of Arts in International Relations and Spanish, completing his studies from 2000 to 2005. This educational foundation provided him with valuable skills in cultural awareness and communication, which have been instrumental in his professional roles managing diverse client relationships effectively.