Andrew Cadwell
About Andrew Cadwell
Andrew Cadwell is a Technical Support Specialist with extensive experience in troubleshooting technical issues and managing network security. He has worked in various roles across multiple companies, demonstrating expertise in disaster recovery planning, firewall management, and server maintenance.
Work at Alula Holdings
Andrew Cadwell has been employed as a Technical Support Specialist at Alula since 2020. In this role, he is responsible for troubleshooting a variety of technical issues, ensuring efficient problem resolution for clients. His expertise in networking and internet security contributes to the overall effectiveness of the technical support team.
Previous Experience in Technical Support
Before joining Alula, Andrew Cadwell held several technical support roles. He worked as a Technical Support Associate at Alarm.com from 2016 to 2019, where he provided assistance with technical issues. Prior to that, he was an IP Support CAE at Comcast from 2009 to 2011. His experience includes a five-year tenure as a Technical Support Representative I at FIS from 2011 to 2016.
Education and Certifications
Andrew Cadwell studied at North Saint Paul High School, where he earned his diploma in General Studies from 1993 to 1997. He furthered his education at Computertraining.com in Minneapolis, completing courses in Microsoft Vista, Server 2003, and ISA, and achieving certifications including MCTS, MCP, and MCSA in 2009. He also holds a Microsoft Certified Professional (MCP) certification.
Technical Skills and Expertise
Andrew possesses a wide range of technical skills, particularly in networking and internet security. He is experienced in managing and configuring firewalls, DHCP, and DNS, which are essential for network communication. His background includes expertise in disaster recovery planning and server management, ensuring optimal performance and reliability of IT systems.
Career Background
Andrew Cadwell has a diverse career background that spans various roles in technical support and management. He worked as a Bingo Caller at Treasure Island Resort & Casino from 2007 to 2009 and held positions in sales and logistics at OfficeMax and Party City. His experience in these roles has contributed to his strong problem-solving skills and customer service abilities.