Keli Falls
About Keli Falls
Keli Falls is a Customer Success Manager with extensive experience in customer support and service roles. She has worked in various positions across multiple organizations, focusing on enhancing customer experiences and developing training programs.
Work at Alula Holdings
Keli Falls has served as a Customer Success Manager at Alula since 2018. In this role, Falls focuses on enhancing customer satisfaction and ensuring that clients receive optimal support. Falls has been instrumental in developing training curriculum and conducting training sessions, both online and on-site, to improve partner operations. This position emphasizes the importance of customer experience and operational efficiency within the organization.
Previous Experience in Customer Support
Prior to joining Alula, Keli Falls worked at ipDatatel, LLC as a Customer Support Engineer since 2016. Falls has also held positions at Affinity Federal Credit Union from 2013 to 2015 as a Chat Specialist and Senior Member Service Representative, where Falls contributed to streamlining processes for partners. Additionally, Falls worked at Moore Business Solutions as an Assistant from 2009 to 2010, focusing on customer experience and coaching teams in customer service.
Education and Expertise
Keli Falls earned a Bachelor of Business Administration in Marketing from Sam Houston State University, completing the program from 2010 to 2012. Falls also holds an Associate degree in General Studies from Wharton County Junior College, which was achieved from 2006 to 2009. This educational background supports Falls' expertise in customer success and operational management.
Background in Technical Support
Keli Falls has experience in technical support, having worked at Fort Bend Independent School District as a Tech Support professional for 9 months in 2008. This role provided foundational skills in troubleshooting and customer interaction, contributing to Falls' overall proficiency in customer service and technical support.