Rajesh Nair
About Rajesh Nair
Rajesh Nair is a Technical Trainer with over six years of experience at Alvaria, Inc. and Aspect Software in Bangalore, India, specializing in telephony and management products.
Work at Alvaria
Rajesh Nair has been employed at Alvaria, Inc. as a Technical Trainer since 2018. In this role, he is responsible for conducting training sessions for internal engineers, customers, and partners. His focus is on a range of telephony and management products, ensuring that participants gain the necessary skills and knowledge to effectively utilize these technologies. His tenure at Alvaria spans six years, during which he has contributed to the development of training programs tailored to various audiences.
Experience at Aspect Software
In addition to his role at Alvaria, Rajesh Nair has also served as a Technical Trainer at Aspect Software (APAC) since 2018. His responsibilities mirror those at Alvaria, where he provides training on telephony and management products. His experience in this position complements his technical expertise, allowing him to effectively educate engineers, customers, and partners in the Asia-Pacific region.
Previous Roles and Expertise
Rajesh Nair has a background in technical services, having worked as a Technical Services Engineer-Voice Management at Ocwen Financial Solutions from 2005 to 2009. He also held the position of Senior Tech Services Engineer-Dialer and IVR at Nationwide Credit, Inc. from 2008 to 2011. His expertise includes managing support teams for Aspect UIP Dialer and IVR systems, as well as specializing in call recording platforms and Cisco IP Telephony.
Education and Qualifications
Rajesh Nair earned his Bachelor of Engineering degree in Electrical and Electronics from Visvesvaraya Technological University, specifically from the SCT Institute of Technology. He completed his studies from 2001 to 2005, which provided him with a solid foundation in engineering principles that support his technical training career.
Training and Development Focus
In his current roles, Rajesh Nair not only focuses on technical training but also emphasizes the importance of soft skills and industry best practices. This approach ensures that his training sessions are comprehensive, equipping participants with both the technical knowledge and interpersonal skills necessary for success in the telecommunications field.