Chetraj Roshyara
About Chetraj Roshyara
Chetraj Roshyara is an Operations Manager at Amazon Development Center in Mumbai, India, recognized for his leadership in fostering continuous improvement. He has a diverse background in customer relations and operations, with previous roles at Kuoni, IndiGo, and Serco, and holds multiple qualifications in business, finance, and machine learning.
Current Role at Amazon Development Center
Chetraj Roshyara serves as an Operations Manager at Amazon Development Center in Mumbai, Maharashtra, India, since 2022. In this role, he implements data-driven analysis to manage work allocation effectively, ensuring that operational goals are consistently met. He has contributed to onboarding new processes with comprehensive documentation, which has enhanced operational efficiency within the team.
Previous Experience in Customer Relations and Operations
Prior to his current position, Chetraj Roshyara worked at IndiGo (InterGlobe Aviation Ltd) as an Assistant Manager in Customer Relations Cargo from 2019 to 2022. He also held the role of Senior Executive in Airport Operations and Customer Services at IndiGo from 2013 to 2022. His responsibilities included developing and conducting training programs for new hires, which significantly reduced onboarding time. Additionally, he served as the primary contact for process issues, demonstrating leadership in resolving complex escalations.
Educational Background
Chetraj Roshyara has a diverse educational background. He studied at St Mary’s Junior College in Maharashtra, focusing on Accounting and Business/Management, achieving his H.S.C in 2008. He earned a B.Com in Accounts from Mumbai University from 2008 to 2011. He also completed a Post Graduation Diploma in Travel and Tourism from Kuoni Academy between 2011 and 2013. More recently, he pursued a Postgraduate Program in Machine Learning and Artificial Intelligence at Imarticus Learning, which he is expected to complete in 2024.
Training and Certifications
Chetraj Roshyara has engaged in various training programs to enhance his expertise. He completed HRD trainings focusing on Banking, Corporate, Finance, and Securities Law, achieving certification in Islamic Banking and Finance in 2023. His commitment to continuous improvement is evident through his participation in leadership and mentoring initiatives, fostering a culture of growth within his teams.
Early Career and Foundational Experience
Chetraj Roshyara began his career as a Customer Service Executive at Serco from 2008 to 2010. He then worked as an Account Executive at Kuoni from 2011 to 2013. These early roles provided him with foundational experience in customer service and operations, which he built upon in subsequent positions within the aviation and technology sectors.