Emma Nelson
About Emma Nelson
Emma Nelson is a Fulfillment Specialist at Amazon Reverse Logistics, with a diverse background in technical writing and digital asset management. She holds a Bachelor of Arts and a Master of Arts from Clemson University, and has worked for notable companies including Microsoft and Netsmart Technologies.
Current Role at Amazon Reverse Logistics
Emma Nelson has been employed as a Fulfillment Specialist at Amazon Reverse Logistics since 2020. In this role, she is responsible for managing the processes related to the return and restocking of products. Her work involves ensuring efficient operations within the fulfillment center, contributing to the overall effectiveness of the logistics chain.
Previous Experience at Microsoft
Emma Nelson worked at Microsoft for a total of six years, from 1998 to 2004. During her tenure, she held various positions including Senior Technical Writer, Editor, and Search Analyst. Her responsibilities included creating technical documentation and contributing to product development processes, which enhanced user experience and product usability.
Education and Academic Background
Emma Nelson studied at Clemson University, where she earned a Bachelor of Arts degree in English/Journalism from 1992 to 1996. She later pursued a Master of Arts in Professional Communication at the same institution, completing her studies from 1997 to 1998. This educational background has equipped her with strong communication skills applicable in various professional settings.
Experience in Digital Asset Management
Emma worked as a Digital Assets Manager at the Professional Tennis Registry (PTR) from 2009 to 2010. In this role, she managed the globalization and localization of English products into other languages. Her responsibilities included vendor acquisition and management, in-house product development, testing, and providing documentation sets for each localized version.
Technical Writing and Documentation Skills
Emma Nelson has a strong background in DITA/XML authoring, which focuses on efficiently reusing content across various domains. This skill set allows for optimized asset management for browsing and search retrieval. Her experience in technical writing and documentation spans multiple roles, including her position as Senior Technical Documentation Designer at Netsmart Technologies from 2015 to 2016.