Jasbir Nahal
About Jasbir Nahal
Jasbir Nahal is a Call Centre and Operations Manager at O2 (Telefónica UK) with extensive experience in customer service and operations management. He has a background in business studies and has worked in various roles across multiple companies, including Amazon and Vodafone.
Current Role at Amazon Fulfillment Centre
Jasbir Nahal has been employed at Amazon Fulfillment Centre as a Picker/Packer/Trainer since 2016. In this role, he is responsible for training new staff and ensuring efficient packing and picking operations. His position involves liaising with supervisors and team leaders to gather information and resolve operational issues effectively. Over the past eight years, he has contributed to maintaining high standards of productivity and quality within the fulfillment center.
Experience at O2 (Telefónica UK)
Jasbir Nahal has held multiple roles at O2 (Telefónica UK) since 2017, currently serving as Call Centre and Operations Manager. In this capacity, he manages daily operations, handles complex customer complaints, and reviews staff performance. His responsibilities include sourcing equipment and effective resource planning to enhance operational efficiency. He has been with the company for four years and is based in Birmingham, England.
Educational Background
Jasbir Nahal studied at the University of Wolverhampton from 2004 to 2006, where he earned a Higher National Diploma (HND) in Business, Management, Marketing, and Related Support Services. Prior to this, he attended MENZIES HIGH SCHOOL WEST BROMWICH, achieving GCSEs from 1996 to 2001. He also studied Advanced Business Studies at Sandwell College, earning an Advanced Vocational Certificate of Education (AVCE), and completed a GNVQ in Business Studies at MENZIES SIXTH FORM from 2001 to 2004.
Previous Work Experience
Jasbir Nahal has a diverse work history in sales and customer service. He worked as a Sales Executive at Vodafone from 2005 to 2010 and as an Inbound Sales Representative at Virgin Media for three months in 2007. Additionally, he served as an Outbound Sales Executive at HomeServe for four months in 2007. His roles involved advising clients on products and services, managing customer inquiries, and setting performance targets in a call center environment.
Skills and Professional Development
Jasbir Nahal maintains up-to-date knowledge of industry developments and actively participates in relevant professional networks. He is skilled in problem-solving, particularly in handling complex customer complaints and inquiries. His experience includes identifying training needs, planning training sessions, and enhancing team capabilities to meet performance targets related to speed, efficiency, sales, and quality.