John Montgomery
About John Montgomery
John Montgomery is a Transportation Associate at Amazon Fulfillment Centre in Romulus, Michigan, with a diverse background in customer service, operations, and law enforcement. He holds a Bachelor of Applied Science in Sociology from the University of Wisconsin-Madison and has over two decades of experience in various roles across multiple industries.
Current Role at Amazon Fulfillment Centre
John Montgomery has been employed as a Transportation Associate at Amazon Fulfillment Centre since 2020. He works in Romulus, Michigan, where he is responsible for managing transportation logistics and ensuring efficient operations within the fulfillment process. His role involves coordinating shipments and optimizing delivery routes to enhance overall service quality.
Previous Experience at AT&T
Montgomery worked at AT&T for a total of 17 years, holding various positions. From 2000 to 2008, he served as the Lead Sales Support Manager in Customer Care, Operations, and Customer Service. He then transitioned to the role of Operations Manager Tier 2 and Force Load Analyst-Network from 2008 to 2017 in Southfield, Michigan. His tenure at AT&T is marked by a focus on customer relationship management and operational efficiency.
Education and Expertise
John Montgomery studied Sociology at the University of Wisconsin-Madison, where he earned a Bachelor of Applied Science (B.A.Sc.). His educational background provides a foundation for his skills in understanding social dynamics and improving customer interactions. He possesses strong technical acumen and is skilled in conflict resolution, which enhances his effectiveness in various roles.
Background in Law Enforcement
Montgomery has a background in law enforcement, having served as a Police Officer in Madison, Wisconsin, from 1988 to 1990 and again from 1990 to 1997. His experience in policing has contributed to his skills in conflict resolution and team leadership, as well as his ability to assess and respond to challenging situations.
Diverse Career Path
Throughout his career, Montgomery has held various positions across different industries. He has worked as a Sales Representative at DeVry University, a Pharmaceutical Sales Representative at Eli Lilly, and a Chemical Operator at BASF. Additionally, he served as an Information Technology Support Specialist at the Department of Commerce. This diverse experience has equipped him with a broad skill set applicable to customer service and operational roles.