Neha Malviya
About Neha Malviya
Neha Malviya is a Learning and Quality Operation Manager at Amazon, with a background in production management and quality assurance. She has a proven track record of generating significant savings and implementing effective quality mechanisms in various roles throughout her career.
Current Role at Amazon Fulfillment Centre
Neha Malviya serves as the Learning and Quality Operation Manager at Amazon Fulfillment Centre in Ontario, Canada. She has held this position since 2020, focusing on enhancing operational efficiency and quality management within the facility. Her role involves overseeing training programs and implementing quality mechanisms to ensure high standards in fulfillment operations.
Previous Experience at L&T-MHI Boilers Private Limited
Before joining Amazon, Neha worked at L&T-MHI Boilers Private Limited as a Senior Engineer in Production Management from 2008 to 2012. During her four years in the Surat Area, India, she gained valuable experience in production processes and operational management, contributing to her expertise in quality assurance and operational efficiency.
Achievements in Quality Management at Amazon
Neha successfully launched the YOW3 AR-Sortable GEN11 Fulfillment Center in September 2022. She implemented a robust quality mechanism that resulted in a $2 million savings in investment while achieving the lowest Inventory Return and Damage Rate (IRDR) in the Customer Fulfillment Center since its inception. Additionally, she led the Inventory Quality and Training function at Amazon's YOW1 site, which ranked #1 in North America TNS and #5 worldwide for quality in 2020.
Cost Savings Initiatives in Operations
Neha has developed several initiatives that generated significant cost savings for Amazon. She created a counterfeit products workflow in the Damage Processing tool, resulting in $48 million in savings across North America Customer Fulfillment. Furthermore, she identified and executed a project that saved $3 million by addressing untraceable MIXED ASIN Pallet defects across 78 North America TNS sites.
Educational Background in Mechanical Engineering
Neha Malviya earned her Bachelor of Engineering (BE) degree in Mechanical Engineering from M.B.M. Engineering College in Jodhpur. She completed her studies from 2004 to 2008, laying a strong foundation for her career in engineering and operations management.