Nilam Trivedi
About Nilam Trivedi
Nilam Trivedi is an IT Support Specialist (Level 3) with extensive experience in IT systems management and support. He holds a Master's degree in IT Professionals from Lambton College and has worked in various roles, including System Administrator and IT Equipment Coordinator, demonstrating strong skills in malware analysis and data analysis.
Current Role as IT Support Specialist
Nilam Trivedi currently serves as an IT Support Specialist (Level 3) at the Amazon Fulfillment Centre in Brampton, Ontario, Canada. In this role, which has been ongoing since 2020, Trivedi is responsible for providing technical support and assistance to both management and staff. This position involves acting as a customer liaison for computing operations, effectively communicating to resolve technical issues and concerns.
Previous Experience in IT Support
Prior to her current role, Nilam Trivedi worked at the Amazon Fulfillment Centre as an IT Equipment Coordinator (Level 1) from 2020 to 2021. She also held a position at Trinity Aerospace as a System Administrator from 2019 to 2020. Additionally, Trivedi gained experience as a Data Network Assistant at BlackBerry in 2015. These roles have contributed to her extensive knowledge in IT support and system administration.
Educational Background in IT and Engineering
Nilam Trivedi studied at Lambton College, where she achieved a Master's degree in IT Professionals from 2014 to 2015. She also holds a Bachelor's degree in Electrical, Electronics and Communications Engineering from Gujarat Technological University, where she studied from 2010 to 2013. Her educational background provides a strong foundation for her technical skills and expertise in IT.
Technical Skills and Expertise
Trivedi possesses strong skills in Malware Analysis and Data Analysis, contributing to the security and efficiency of IT systems. She has expertise in configuring and maintaining various Windows and Linux server environments, including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Linux services. Additionally, she has a comprehensive understanding of networking concepts such as TCP/IP, OSI model, and Active Directory.
IT Equipment Audits and Project Management
In her role at the Amazon Fulfillment Centre, Nilam Trivedi regularly performs IT equipment audits to ensure the adequacy and efficiency of equipment. She manages and assists with complex technical projects, ensuring successful implementation and operation. Trivedi is experienced in using ticketing systems like ServiceNow and Remedy for tracking and resolving IT issues, further enhancing her contributions to IT solutions.