Raimonda Kojelyte
About Raimonda Kojelyte
Raimonda Kojelyte is a Field Quality Assurance Specialist at Amazon Logistics Group, where she has worked since 2018. She conducts in-depth analyses of delivery failures and collaborates with delivery service providers to enhance delivery success rates.
Work at Amazon Logistics Group
Raimonda Kojelyte has been employed at Amazon Logistics Group since 2018, serving as a Field Quality Assurance Specialist. In this role, she is responsible for conducting in-depth analyses of delivery failures, focusing on first-day delivery issues. Her work involves performing 75 weekly deep dives related to the Repeat Delivery Defect initiative and an additional 25 deep dives under the Grotesque FDDS initiative. She operates out of Bromley by Bow, where she monitors delivery attempts and collaborates with Delivery Service Providers (DSPs) to enhance same-day delivery performance.
Quality Assurance Responsibilities
As a Field Quality Assurance Specialist, Kojelyte conducts detailed investigations into delivery failures. She monitors events categorized as Unable to Locate, ensuring that delivery attempts are tracked throughout the day. Her role requires her to interact with property managers to gather and document delivery instructions and feedback through a specialized application. This interaction is crucial for improving the accuracy and efficiency of delivery processes.
Field Observations and Improvements
Kojelyte observes deliveries in the field to identify obstacles that hinder first-time delivery success. Through her observations, she makes recommendations aimed at improving Amazon's systems and processes. Her insights contribute to the overall efficiency of delivery operations and help address recurring issues that affect customer satisfaction.
Initiatives for Delivery Success
Kojelyte is involved in initiatives designed to tackle first-day delivery failures. By conducting systematic reviews of delivery issues, she plays a key role in identifying patterns and proposing solutions. Her work under the Repeat Delivery Defect and Grotesque FDDS initiatives highlights her commitment to enhancing delivery performance and customer experience.