Aaliyah J.
About Aaliyah J.
Aaliyah J. is the SDS DSL Group Manager at Amazon Logistics in Modesto, California, where she has worked since 2020. With a background in customer service and team leadership from companies like Target and Apple, she holds multiple degrees in criminal justice and forensic science.
Work at Amazon Logistics
Currently, Aaliyah J. serves as the SDS DSL Group Manager at Amazon Logistics, a position she has held since 2020. She is based in Modesto, California, where she focuses on managing operations and leading teams within the logistics sector. Her role involves overseeing the delivery service line and ensuring efficient processes that enhance customer satisfaction.
Previous Experience at Target
Before her tenure at Amazon, Aaliyah J. worked at Target as a Guest Services Team Lead (GSTL) from 2006 to 2008. During her time in Uniontown, Pennsylvania, she was responsible for managing guest services, addressing customer inquiries, and leading a team to ensure a positive shopping experience.
Career at Apple
Aaliyah J. has extensive experience with Apple, where she held multiple roles from 2012 to 2020. She started as a Sales Specialist in Pittsburgh, Pennsylvania, and later transitioned to an iOS T2 Technical Advisor in Austin, Texas. From 2015 to 2020, she served as a Rotational Team Manager in the San Francisco Bay Area, focusing on team development and customer experience.
Educational Background
Aaliyah J. has a diverse educational background with a focus on criminal justice and forensic science. She earned an Associate of Science in Criminalistics and Criminal Science from Westmoreland County Community College in 2010. She also holds a Bachelor of Science in Criminology from LaRoche College, completed in 2013. Additionally, she obtained a Certificate in Cyril Wecht Forensic Science and Law from Duquesne University in 2013.
Coaching and Development Focus
Aaliyah J. emphasizes coaching and developing her team members to enhance performance. She has a strong passion for improving both customer experiences and the experiences of her direct reports. Her leadership style is centered on driving innovation and change within customer experience roles.