Agnaldo Cassiano Dos Santos Jr
About Agnaldo Cassiano Dos Santos Jr
Agnaldo Cassiano Dos Santos Jr is a Warehouse Team Member at Amazon Logistics in Bromley, United Kingdom, where he has worked since 2019. He holds certifications in COBIT 5 Foundation and ITIL® Foundation and has a background in software analysis and development.
Work at Amazon Logistics
Agnaldo Cassiano Dos Santos Jr has been employed as a Warehouse Team Member at Amazon Logistics since 2019. He has worked in the Bromley location in the United Kingdom for a total of five years. His role involves various responsibilities related to warehouse operations, contributing to the efficiency and effectiveness of logistics processes.
Education and Expertise
Agnaldo holds official certifications in COBIT 5 Foundation and ITIL® Foundation, which focus on IT service management. He studied at Estácio, where he pursued a degree in analisi e sviluppo del software, achieving a Laurea from 2011 to 2017. This educational background provides him with a solid foundation in software development and IT management principles.
Background in IT Process Analysis
Before joining Amazon Logistics, Agnaldo worked at TIVIT as an Analista di Processo Senior - ITIL from 2012 to 2018. During his six years at TIVIT, he was involved in process analysis and improvement initiatives, applying ITIL principles to enhance service delivery and operational efficiency.
Contributions to IT Projects
Agnaldo contributed to the implementation of the Remedy tool's second update cycle by performing functional tests and reviewing the Change process. His involvement in these activities demonstrates his practical experience in IT project management and process optimization.
Audit Participation and Compliance
Agnaldo participated in internal and external audits that were crucial for ISAE 3403, ISO 20000, and ISO 27000 recertifications. His role in these audits highlights his understanding of compliance standards and the importance of maintaining quality assurance in IT service management.