Anel Hadzimuratovic
About Anel Hadzimuratovic
Anel Hadzimuratovic is an IT System Administration and Service Delivery Lead at Amazon Logistics, with a background in customer service and operations management across various companies in Europe. He has a strong foundation in network and system administration, complemented by experience in data analysis and client communication.
Current Role at Amazon Logistics
Anel Hadzimuratovic serves as the IT System Administration/Service Delivery Lead at Amazon Logistics since 2021. In this role, he oversees delivery and communication with on-road management, ensuring effective service delivery. He acts as the primary client contact, facilitating communication and addressing client needs. His responsibilities also include policy implementation within the IT system administration framework.
Previous Experience in Customer Service
Anel Hadzimuratovic has a background in customer service, having worked at Virtuální pomocník as a Customer Service Representative from 2015 to 2016 in Brno, Czechia. He also held a position at trans-o-flex Schnell Lieferdienst GmbH & Co. KG as a Customer Service professional from 2014 to 2015 in Sarajevo, Bosnia and Herzegovina. His experience in these roles contributed to his skills in client communication and service delivery.
Experience in Operations Management
Anel Hadzimuratovic worked at Global Load Control as an Operations Expert/Shift Manager from 2017 to 2018 in Bezirk Brünn-Stadt, Czech Republic. He also served as a Load Control Agent at the same company from 2015 to 2017. These roles enhanced his operational management skills and provided him with insights into logistics and load control processes.
Education and Expertise
Anel Hadzimuratovic studied at IT Academy, where he achieved a qualification in Network and System Administration from 2013 to 2014. He also attended the Middle School for Hospitality and Tourism in Sarajevo, obtaining a high school diploma in Hotel- und Gaststättengewerbe-Marketing/Touristen Agentur from 2001 to 2005. His educational background supports his expertise in data analysis across various software platforms.
Professional Development at Accenture
Anel Hadzimuratovic gained valuable experience at Accenture, where he worked in multiple roles. He was an Office Manager from 2019 to 2021 in Essen and served as an Executive Assistant from 2018 to 2019 in Prague. His tenure at Accenture equipped him with skills in office management and executive support, contributing to his overall professional development.