Antonio Maiorino
About Antonio Maiorino
Antonio Maiorino is a Senior Program Manager in Audit at Amazon Logistics, where he has worked since 2021 in Milan, Italy. He has extensive experience in managing service operations across various technology companies, including Apple, Samsung, and Motorola.
Work at Amazon Logistics
Antonio Maiorino has been serving as a Senior Program Manager - Audit at Amazon Logistics since 2021. His role is based in Milan, Lombardy, Italy, where he has been involved in various auditing processes and program management activities. His responsibilities include ensuring compliance with regulatory standards and enhancing operational efficiency within the logistics framework.
Previous Experience at Major Companies
Antonio Maiorino has held several significant positions in prominent companies prior to his current role. He worked at Apple as the EMEIA Repair Operations Program Manager from 2015 to 2017. He also served as the European Customer Service Audit & Quality Senior Manager at Samsung Electronics from 2017 to 2022. His earlier experience includes roles at Motorola, Pace, and TalkTalk, where he focused on quality management and service operations.
Education and Expertise
Antonio Maiorino holds a Master of Science (M.Sc.) in Industrial Engineering and Science of Management from Politecnico di Torino, which he completed from 1998 to 2004. He participated in the ERASMUS student exchange program at Eindhoven University of Technology for one year from 2001 to 2002. Additionally, he completed a Spanish language intensive course at Universitat de Barcelona in 2002.
Skills in Program Management and Auditing
Antonio Maiorino possesses extensive experience in auditing various operations, including repair centers and contact centers. He has managed culturally diverse teams across Europe, the Middle East, and North Africa, focusing on matrix structures. His expertise includes designing customer service journeys across digital channels and implementing service product designs for both B2B and B2C markets.
Career Progression and Impact
Throughout his career, Antonio Maiorino has contributed to setting up product serviceability footprints across the EMEIA region. His roles have involved ensuring regulatory compliance and leading initiatives that enhance service quality and operational effectiveness. His experience spans over two decades in various managerial capacities, showcasing his ability to adapt and lead in different environments.