Antonio Napolano
About Antonio Napolano
Antonio Napolano is a Shift Manager at Amazon Logistics, where he has worked since 2020. He focuses on improving operational efficiency and customer satisfaction through data analysis and effective management of key performance indicators.
Work at Amazon Logistics
Antonio Napolano has been serving as a Shift Manager at Amazon Logistics since 2020. In this role, he drives the implementation of innovative solutions aimed at enhancing operational efficiency and customer satisfaction. He is part of the operations leadership team, focusing on daily management tasks such as labor allocation and meeting leadership. Antonio utilizes key performance indicators, including Delivery On Time and First Time Delivery Success, to improve customer service. His analytical thinking and organizational skills contribute to effective project management and operational improvements.
Previous Experience
Before joining Amazon Logistics, Antonio held various positions in different companies. He worked at Optima Italia S.p.A. as a Sales representative for six months in 2017. He also served as Commis di sala at Eccellenze Campane for seven months in 2017. In 2019, he worked at Costa Crociere S.p.A. in Inventory Control for six months in Genoa, Italy. These roles provided him with diverse experiences in sales, service, and inventory management.
Education and Expertise
Antonio Napolano has a solid educational background in management and economics. He studied at Università degli Studi di Napoli 'Parthenope', where he earned a Laurea triennale in Management delle Imprese Internazionali from 2013 to 2016. He furthered his studies at Università Cattolica del Sacro Cuore, achieving a Master's degree in Scienze dell'Economia e della Gestione Aziendale from 2017 to 2019. Additionally, he attended Vilniaus universitetas (Vilnius University) for 11 months in 2016, where he focused on Economia aziendale/manageriale.
Skills and Competencies
Antonio possesses strong analytical thinking and exceptional organizational skills, which he applies in project management to drive operational improvements. He is adept at managing relationships with driver suppliers and motivating his workforce to exceed performance expectations. His focus on metrics enables him to dive deep into data, quickly identifying root causes of issues and implementing effective solutions.