Ayoub Jamal
About Ayoub Jamal
Ayoub Jamal is an Amazon Customer Representative based in the United Kingdom, with a background in Mechanical Engineering and Business Administration. He has accumulated diverse work experience in customer service and sales since 2012.
Work at Amazon Logistics
Ayoub Jamal has been employed at Amazon Logistics as a Customer Representative since 2019. In this role, he has been responsible for addressing customer inquiries and resolving complaints. He has developed reasonable procedure expectations to accommodate unusual customer requests. His proficiency in handling customer service call scripts within specified timeframes demonstrates his commitment to effective communication and customer satisfaction.
Education and Expertise
Ayoub Jamal studied Mechanical Engineering at De Montfort University, where he earned an Engineer's degree from 2016 to 2019. Following this, he pursued further education at Leicester Castle Business School, completing a Master of Business Administration (MBA) in Business Administration and Management from 2019 to 2020. His educational background provides him with a strong foundation in both engineering principles and business management.
Background in Customer Service
Prior to his current position at Amazon Logistics, Ayoub Jamal gained valuable experience in customer service roles. He worked as a Warehouse Worker at Amazon in 2018 for three months and served as a Sales Associate at Footlocker.com / Eastbay from 2017 to 2019. Additionally, he worked as a Bar Waiter at Zizzi Restaurants from 2016 to 2017 and as a Waiter at Fattoria La Principina in Italy from 2012 to 2017. This diverse background has equipped him with essential skills in customer interaction and service.