Berna Dönücü
About Berna Dönücü
Berna Dönücü serves as the Shift Manager for Delivery Operations at Amazon Logistics, where she has worked since 2021. With a background in sales and logistics across various companies, she specializes in optimizing delivery routes and managing communication with Delivery Service Partners.
Work at Amazon Logistics
Currently serving as Shift Manager Delivery Ops at Amazon Logistics since 2021, Berna Dönücü oversees operations related to delivery services. In this role, she manages communication with Delivery Service Partners to ensure smooth operations and partnerships. She is responsible for planning demand forecasts, which include driver and vehicle requirements, to enhance logistics efficiency. Additionally, she focuses on risk management through data analysis and daily KPI tracking, contributing to operational improvements. Berna played a key role in launching AMPL and AMZL stations, which facilitated the expansion of Amazon Logistics operations.
Previous Experience in Sales and Logistics
Prior to her current position, Berna Dönücü held several roles in sales and logistics. She worked at Pirelli as Sales Operations Car for six months in Munich, Bavaria, Germany, from 2020 to 2021. Before that, she was employed at IVECO in Sales and Logistics for 11 months in Munich, from 2018 to 2019. Additionally, she contributed to supply chain management at MTU Aero Engines for one year, also in Munich, from 2019 to 2020. Her experience includes managing client operations at Eurofactor GmbH for 11 months and serving as a student intern at Sumitomo (SHI) Cyclo Drive Germany GmbH for eight months.
Education and Expertise
Berna Dönücü holds a Master of Arts (MA) in International Business from Hochschule für angewandtes Management, which she completed from 2019 to 2021. She also earned a Bachelor of Arts (BA) in Business Administration and Management from the same institution, graduating in 2019. Her educational background provides her with a solid foundation in business principles, which she applies in her roles within logistics and operations management.
Operational Focus and Responsibilities
In her current role, Berna Dönücü emphasizes the adjustment and improvement of area jurisdiction, optimizing delivery routes and coverage to enhance operational efficiency. Her responsibilities include managing communication with Delivery Service Partners and ensuring that logistics operations run smoothly. She utilizes data analysis for risk management and tracks daily KPIs to monitor performance and identify areas for improvement.