Bilal H.
About Bilal H.
Bilal H. is a logistics professional currently working in Logistics Planning and Scheduling at Amazon Logistics since 2021. He has a diverse background in logistics and customer service, with previous roles at Amazon UK, Menzies Aviation, and Santander UK.
Current Role at Amazon Logistics
Bilal H. currently works at Amazon Logistics in the role of Logistics Planning and Scheduling. He has been in this position since 2021 and is based in Hemel Hempstead, England. In this role, he is responsible for overseeing logistics operations across multiple countries, including the UK, Spain, Germany, and France. He engages in quantitative analysis to identify best practices aimed at improving customer satisfaction and cost efficiency. Additionally, he utilizes forecasting, scheduling, and routing tools to enhance last-mile delivery efficiency.
Previous Experience at Amazon UK
Bilal H. previously worked at Amazon UK as a Quality Control professional for a brief period in 2016. His tenure lasted for two months and took place in Dunstable, Bedfordshire, United Kingdom. This role provided him with initial exposure to the logistics and quality control processes within a major e-commerce environment.
Education and Qualifications
Bilal H. studied at the University of Hertfordshire, where he focused on Business, Management, Marketing, and Related Support Services, achieving a degree in Business and Marketing from 2015 to 2018. Prior to this, he attended Luton Sixth Form College from 2013 to 2015 and completed his GCSEs at Challney High School for Boys from 2008 to 2013, where he achieved 13 A-Cs.
Career History and Roles
Bilal H. has held various positions in the logistics and customer service sectors. He worked as an Assistant Line Leader at SH Pratt & Co (Bananas) Ltd in 2015 for three months and as a Customer Assistant at Tesco from 2016 to 2017 for one year. He also served as a Customer Service Advisor at TSYS Managed Services EMEA from 2020 to 2021 for five months and as an Inbound Agent at Menzies Aviation in 2019 for five months. Additionally, he was a Business Administrator at Santander UK from 2019 to 2020 for eight months.
Key Responsibilities and Skills
In his current role, Bilal H. develops cross-functional relationships with first and middle mile central teams to ensure alignment in EU operations. He plays a key role in optimizing the Flex system to ensure accurate planning and opening of delivery blocks. His responsibilities include utilizing analytical tools and techniques to enhance operational efficiency and improve service delivery.