Catherine Hightower
About Catherine Hightower
Catherine Hightower is an XL Resolutions Specialist at Amazon Logistics, where she has worked since 2017. She has extensive experience in training, customer service, and management across various industries, including telecommunications and mortgage services.
Current Role at Amazon Logistics
Catherine Hightower has been serving as an XL Resolutions Specialist at Amazon Logistics since 2017. In this role, she develops training materials and new policies and standard operating procedures (SOPs) in collaboration with upper management. She acts as a customer service liaison for escalated XLOC situations and WOOT returns, ensuring effective resolution of customer issues. Additionally, she serves as the point of contact for Unified Delivery Service, handling delivery upgrades and concession issues.
Previous Experience in Communications and Training
Prior to her current position, Catherine worked at COMCAST COMMUNICATIONS as a Lead Communications and Technical Trainer from 2002 to 2007. During her five years in this role, she was responsible for training staff in technical and communication skills, contributing to the overall effectiveness of the team. This experience provided her with a strong foundation in training and development, which she applies in her current role.
Background in Mortgage Coordination
Catherine worked as a Loan Coordinator at VanDyk Mortgage from 2009 to 2011. In this position, she managed various aspects of the loan process, ensuring compliance and facilitating communication between clients and lenders. This role enhanced her organizational and customer service skills, which are essential in her current position at Amazon Logistics.
Education and Qualifications
Catherine Hightower studied at Central Piedmont Community College, where she earned an Associate of Science (A.S.) degree in Computer Science from 1985 to 2000. She furthered her education at Capella University, achieving a Bachelor of Science (BS) in Information Technology Project Management from 2008 to 2011. Her educational background supports her expertise in technology and project management, relevant to her current role.
Career History and Management Experience
Catherine has extensive experience in management and operations. She worked as an Area Manager at RGIS from 1985 to 2002, where she oversaw inventory management processes. Additionally, she served as a Regional Manager at SRIS Inventory from 2013 to 2015, managing operations across North Carolina and South Carolina. Her diverse career has equipped her with skills in leadership and operational efficiency.