Chao Chen
About Chao Chen
Chao Chen is an Area Manager of Operations at Amazon Logistics, where he has worked since 2020. He holds a Bachelor's Degree in Business Management from San Francisco State University and has extensive experience in operational management and staffing.
Work at Amazon Logistics
Chao Chen has been employed at Amazon Logistics as an Area Manager in Operations since 2020. In this role, he analyzes and oversees scheduling and staffing requirements within his area of responsibility. He ensures compliance with processes related to Loss Prevention, Safety, Quality, and Human Resources. Additionally, he serves as the incident commander for safety and security issues at the Amazon site. His responsibilities also include developing plans to meet business objectives and overseeing performance management for Amazon associates at levels L1 to L3.
Education and Expertise
Chao Chen studied at San Francisco State University, where he earned a Bachelor's Degree in Business Management from 2010 to 2012. His educational background provides a foundation for his expertise in operational management and staffing analysis, which he applies in his current role at Amazon Logistics.
Background
Prior to his current position, Chao Chen worked at Enterprise Rent-A-Car in various roles. He served as a Station Manager from 2019 to 2020 and as an Assistant Manager from 2018 to 2019. He also held positions as a Management Trainee in 2017 and as a Management Assistant for four months in 2017. His experience in the rental car industry contributed to his operational and management skills. Earlier in his career, he worked as an Indoor Sales Representative for China Eastern Airlines, North America, and as a Customer Service Supervisor for Hallmark Aviation on the EVA Airways Account.
Achievements
In his role as Area Manager at Amazon Logistics, Chao Chen has successfully implemented processes to ensure compliance in critical areas such as safety and quality. His leadership in performance management for associates has contributed to operational efficiency. His previous experience in management roles at Enterprise Rent-A-Car and customer service at Hallmark Aviation has equipped him with the skills necessary to excel in his current position.