Christine B J
About Christine B J
Christine B J serves as an Executive Driver Relations Specialist at Amazon Logistics, where she focuses on maintaining high-quality service levels and resolving complex global driver issues. With a background in information technology and a passion for fraud prevention, she collaborates with teams across multiple countries to enhance driver experiences.
Work at Amazon Logistics
Christine B J has been serving as an Executive Driver Relations (EDR) Specialist at Amazon Logistics since 2021. In this role, she focuses on maintaining high-quality service levels by reviewing and taking action on processes. She specializes in resolving complex global driver issues that have been escalated to Amazon's top executives, including the CEO and Senior VPs. Christine collaborates with business teams to analyze root causes of driver pain points and develop solutions that benefit the broader driver base. Her work spans multiple countries, including the US, Canada, UK, Australia, India, Singapore, Germany, Spain, Japan, and Saudi Arabia.
Previous Experience at Amazon Logistics
Prior to her current role, Christine worked as a Team Manager at Amazon Logistics for a period of four months in 2020. During this time, she operated in the UK, US, and Canada. Her experience in this position contributed to her understanding of operational processes and team dynamics within the logistics sector.
Education and Expertise
Christine holds a Master’s Degree in Computer and Information Systems Security/Information Assurance from American InterContinental University, which she completed from 2014 to 2015. She also earned a Bachelor's degree in Information Technology from the same institution between 2011 and 2013. Currently, she is enrolled in a Doctor of Information Technology program at Capella University, which she began in 2020.
Passion for Fraud Prevention
Christine has a strong passion for fraud-related cases. She utilizes her analytical skills and pattern recognition to prevent unauthorized access and detect abnormal activity. This focus on fraud prevention aligns with her role in maintaining high service levels and addressing complex issues within driver relations.
Global Collaboration and Teamwork
As part of a global team, Christine consistently collaborates with team members across multiple countries. This collaboration is essential for maintaining service level standards and ensuring effective communication across different regions. Her ability to work with diverse teams enhances the overall effectiveness of driver relations at Amazon Logistics.