Edward Copeland
About Edward Copeland
Edward Copeland serves as an Operations Manager at Amazon Logistics, where he oversees safety, quality, performance, customer experience, and people development for a large Delivery Station. He previously worked as a Facilities Organizational Consultant at Impec Group and has a Bachelor of Science in Organizational Leadership & Development from Colorado State University.
Work at Amazon Logistics
Edward Copeland serves as an Operations Manager at Amazon Logistics, a position he has held since 2020. He operates out of Milpitas, California, where he oversees a large Delivery Station. His responsibilities include managing safety, quality, performance, customer experience, and people development. Copeland leads a team of six area managers and 360 associates, ensuring that operational goals are met and exceeded. He acts as a career development specialist for new leaders within the organization, contributing to the growth and effectiveness of the team.
Previous Experience at Impec Group
Before joining Amazon Logistics, Edward Copeland worked at Impec Group as a Facilities Organizational Consultant from 2019 to 2020. During his year in Los Altos, California, he focused on optimizing facility operations and enhancing organizational efficiency. His role involved collaborating with various stakeholders to improve processes and support organizational goals.
Education and Expertise
Edward Copeland earned a Bachelor of Science in Organizational Leadership & Development from Colorado State University. His educational background provides a strong foundation for his current role in operations management, where he applies principles of leadership and organizational development to enhance team performance and operational efficiency.
Collaboration and Partnerships
In his role at Amazon Logistics, Edward Copeland collaborates with key business partners across various departments, including Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES, and Engineering. This collaboration is essential for building and securing internal support, facilitating effective communication, and ensuring that operational initiatives align with broader business objectives.
Achievements in Process Improvement
Edward Copeland has implemented quality and process change initiatives at Amazon Logistics that have enabled functional areas to exceed business plans. His focus on continuous improvement and operational excellence contributes to the overall success of the Delivery Station he manages, enhancing both employee engagement and customer satisfaction.