Greg Mc Laughlin
About Greg Mc Laughlin
Greg McLaughlin is a delivery driver at Amazon Logistics in Coalville, England, where he has worked since 2017. He has a diverse background in customer service and management, having held various roles at British Gas Business and other organizations.
Work at Amazon Logistics
Greg Mc Laughlin has been employed as a Delivery Driver at Amazon Logistics since 2017. He has worked in this role for seven years in Coalville, England. His responsibilities include ensuring timely delivery of packages and maintaining high standards of customer service. His transition to this position reflects his adaptability and willingness to embrace new challenges in his career.
Education and Expertise
Greg studied at Leicester Southfields, where he achieved NVQ Level 2 in hotel and catering. He also completed NVQ Level 3 in office and people management. Additionally, he earned an EMFEC Computing certificate, which demonstrates his foundational knowledge in computing. This educational background supports his diverse skill set in both management and technical areas.
Background in Customer Service
Greg Mc Laughlin has extensive experience in customer service roles, primarily at British Gas Business. He worked as a Customer Complaints Handler from 2009 to 2012, a Senior Customer Relations Executive from 2012 to 2014, and a Customer Service Manager from 2003 to 2009. His roles involved managing customer interactions and resolving complaints, showcasing his strong problem-solving skills.
Career Progression at British Gas
Greg held various positions at British Gas, starting as a Call Handler in 1999. He progressed to roles such as Dispatcher and Data Coordinator, demonstrating his ability to adapt and grow within the company. His experience in these positions contributed to his understanding of dispatch management and team performance enhancement.
Culinary Experience
Before his extensive career in customer service and logistics, Greg worked in the culinary field. He served as a Chef De Partie at Leicester City Football Club and as Head Cook at O'Neil's. These roles provided him with foundational skills in food preparation and team collaboration, further diversifying his professional background.