Helena Cardoso
About Helena Cardoso
Helena Cardoso is a Shift Manager at Amazon Logistics in Norwich, England, having held the position since 2021. She has a background in customer service and operations, with previous roles at Amazon UK and SONAE, and holds a Licentiate degree in International Relations and Affairs from Universidade de Lisboa.
Current Role at Amazon Logistics
Helena Cardoso serves as a Shift Manager at Amazon Logistics, a position she has held since 2021. In this role, she oversees daily operations and manages a team to ensure efficient parcel processing. Her tenure at Amazon Logistics is characterized by her focus on operational excellence and team leadership within the logistics sector in Norwich, England.
Previous Experience at Amazon UK
Before her current role, Helena worked at Amazon UK in various capacities. She began her journey as a Parcel Assistant from 2016 to 2017 for eight months in Norwich. Following this, she advanced to the position of Operations Supervisor, where she worked for four years from 2017 to 2021. Her experience at Amazon UK provided her with a solid foundation in logistics and operational management.
Customer Service Background at SONAE
Helena Cardoso gained valuable customer service experience at SONAE, where she worked as a Customer Service Assistant from 2015 to 2016 for nine months in Carregado, Portugal. This role involved direct interaction with customers and helped her develop skills in communication and problem-solving, which are essential in her current managerial position.
Educational Background in International Relations
Helena studied at Universidade de Lisboa, where she earned a Licentiate degree in International Relations and Affairs from 2012 to 2015. This educational background provided her with insights into global operations and the dynamics of international business, contributing to her effectiveness in the logistics industry.