James (Jay) Lucado
About James (Jay) Lucado
James (Jay) Lucado is an Operations Manager with extensive experience in technical support and team management. He has played a significant role in Canon's success and currently works at Amazon Logistics in Chesapeake, Virginia.
Current Role at Amazon Logistics
James (Jay) Lucado has served as Operations Manager at Amazon Logistics since 2020. He is based in Chesapeake, Virginia, and oversees various operational functions within the organization. His role involves managing teams across different areas, including training, product engineering, data management, sales, and call centers. Lucado's leadership contributes to the efficiency and effectiveness of Amazon's logistics operations.
Previous Experience at Canon
Prior to his current position, Lucado played a significant role at Canon, where he was instrumental in transitioning the company to become the top-ranked provider of technical support in its industry. He also contributed to the development of a successful remote workplace, enhancing operational flexibility and employee productivity.
Career at Sears, Roebuck and Co.
Lucado worked at Sears, Roebuck and Co. as an Associate Buyer from 1987 to 2000. During his 13-year tenure, he gained valuable experience in retail operations and purchasing, which laid the foundation for his future roles in management and operations.
Educational Background
Lucado studied at James Madison University from 1983 to 1987, where he earned a Bachelor of Science (BS) degree in Political Science and Government. His education provided him with a strong analytical foundation that supports his management and operational decision-making.
Mentorship and Team Management
Lucado enjoys mentoring first-time supervisors and has successfully guided two senior managers who began their careers as entry-level call center agents. His experience in team management includes designing commission structures and building training programs, which are essential for developing talent within the organization.