Jan Hernandez
About Jan Hernandez
Jan Hernandez serves as a GM Assistant at Amazon Logistics, bringing extensive experience in call center management and telecommunications. With a strong educational background in Business Administration and Management, Hernandez is recognized for maintaining high integrity and possessing strong analytical skills.
Work at Amazon Logistics
Jan Hernandez has been employed at Amazon Logistics as a GM Assistant since 2015. In this role, Hernandez contributes to the operational efficiency and management of logistics processes. The position involves collaborating with various teams to ensure smooth operations and effective communication across departments. Hernandez's experience in logistics and management supports Amazon's commitment to delivering high-quality service.
Experience at AT&T
Jan Hernandez has a significant history with AT&T, where he held multiple roles from 1996 to 2005. Initially, he served as a Global Service Manager for three years, followed by a position as a Coach Manager for four years. He then transitioned to the role of Global Markets Technical Support Manager for two years. This diverse experience in telecommunications has equipped Hernandez with extensive knowledge in service management and technical support.
Education and Expertise
Jan Hernandez studied at Pasadena City College, where he earned an Associate's Degree in Business Administration and Management from 1976 to 1979. He furthered his education at the University of Southern California, focusing on Business Administration, Management, and Operations. Additionally, he studied Business Law at the University of Phoenix from 1986 to 1991. This educational background has provided Hernandez with a solid foundation in business principles and management practices.
Background in Call Center Management
Jan Hernandez has a strong background in call center management, having worked with companies such as SBC and Pre-Paid Legal. His experience in this sector has honed his skills in team leadership and operational oversight. Hernandez's ability to manage call center operations effectively has contributed to improved service delivery and customer satisfaction.
Professional Integrity and Analytical Skills
Jan Hernandez is recognized for maintaining high levels of integrity in both personal and professional settings. He possesses strong analytical skills, enabling him to quickly assess team strengths and weaknesses. This ability supports effective team management and contributes to the overall success of the organizations he has been part of.