Jeff Young
About Jeff Young
Jeff Young serves as the Operations Manager for Station Operations at Amazon Logistics, focusing on improving the associate experience during overnight shifts. With a background in business operations and a degree in Journalism from the University of North Carolina Chapel Hill, he has a history of implementing process improvements and enhancing operational efficiency.
Work at Amazon Logistics
Jeff Young has served as Operations Manager for Station Operations at Amazon Logistics since 2020. In this role, he focuses on enhancing the associate experience during overnight shifts, contributing to a positive work environment. He is responsible for the safety, quality, and performance of the overnight 'single cycle' shift at an Amazon Delivery Station. Young engages with regional operations leadership to drive strategic planning and forecasting for Amazon's last-mile carrier site. He has implemented process improvements and new services at the delivery station, which have enhanced operational efficiency and service quality.
Previous Experience in Business Operations
Before joining Amazon, Jeff Young held several significant positions in business operations. He worked at NeuLion as VP of Business Operations and General Manager from 2008 to 2018, where he contributed to the company's operational strategies in the Orlando, Florida area. Prior to that, he served as VP of Business Operations at JumpTV for one year from 2007 to 2008. Additionally, he was EVP and COO at NeuLion College from 2018 to 2019, further solidifying his expertise in operational management.
Education and Expertise
Jeff Young studied at the University of North Carolina at Chapel Hill, where he earned a Bachelor of Arts (B.A.) in Journalism from 1996 to 1998. His educational background provides him with strong communication skills, which are essential in his roles within operations management. Young's expertise includes enhancing operational efficiency, strategic planning, and vendor management, contributing to his effectiveness in overseeing operations at Amazon.
Problem-Solving Skills
Jeff Young has a proven track record of resolving problems with third-party vendors to ensure seamless operations at Amazon. His ability to engage with various stakeholders and address operational challenges has been instrumental in maintaining high service quality and operational standards. This skill set is critical in his current role, where he focuses on improving the associate experience and operational performance.