Kendall Patterson
About Kendall Patterson
Kendall Patterson is an Operations Manager at Amazon Logistics, specializing in recruiting and developing diverse teams while focusing on process improvement and data analytics. With a background in managing fulfillment and delivery processes, Patterson collaborates across departments to enhance operational efficiency and leads diversity initiatives in the Houston region.
Current Role at Amazon Logistics
Kendall Patterson serves as an Operations Manager at Amazon Logistics in Houston, Texas, since 2021. In this role, Patterson manages a team of over 400 subcontracted Delivery Associates and collaborates with 12 Third-Party Delivery Service Providers. The focus is on enhancing operational efficiency through effective management of critical processes, including fulfillment, automation, robotics, and last-mile delivery.
Previous Experience at Amazon
Prior to the current position, Kendall Patterson worked at Amazon as an Area Manager II from 2019 to 2021. Before that, Patterson held the role of Area Manager for 10 months in Fresno, California, from 2018 to 2019. These roles involved significant responsibilities in managing operations and improving processes within the organization.
Education and Expertise
Kendall Patterson earned a Bachelor of Arts in Business, Management, Marketing, and Related Support Services from Tusculum, completing the program from 2013 to 2017. This educational background supports Patterson's expertise in managing critical processes related to fulfillment, automation, and logistics.
Focus on Diversity and Inclusion
In the role of Operations Manager, Kendall Patterson leads Diversity, Equity, and Inclusion initiatives specifically for the Houston region. This includes recruiting, hiring, and developing a diverse team, as well as actively participating in community operations and initiatives aimed at building a high-functioning workforce.
Collaboration Across Departments
Kendall Patterson collaborates with various departments such as Human Resources, IT, Safety, Quality, Engineering, and Loss Prevention. This collaboration aims to enhance operational efficiency and ensure that all aspects of the logistics process are aligned and effective.