Marcus Hicks
About Marcus Hicks
Marcus Hicks is a Senior Program Manager at Amazon Logistics, where he has worked since 2020. He has extensive experience in logistics and operations management, having held various roles at Amazon and other companies, including O'Reilly Auto Parts and General Motors.
Current Role at Amazon Logistics
Marcus Hicks serves as a Senior Program Manager at Amazon Logistics, a position he has held since 2020. In this role, he focuses on implementing process improvement initiatives that enhance customer satisfaction. He collaborates with other Operations Managers to balance labor and meet productivity requirements. Additionally, he plays a key role in supporting safety programs and ensuring OSHA compliance to maintain a safe work environment.
Previous Experience at Amazon
Marcus Hicks has held multiple positions at Amazon prior to his current role. He worked as an Operations Manager III from 2019 to 2020, an OutBound Flow Manager from 2017 to 2018, and a Program Manager for seven months in 2017. He also served as a Robotics Storage Platform Subject Matter Expert from 2018 to 2019 and an InBound Flow Manager for two months in 2019. His diverse experience at Amazon has equipped him with a comprehensive understanding of logistics and operations.
Experience at O'Reilly Auto Parts
Before joining Amazon, Marcus Hicks worked at O'Reilly Auto Parts as a Logistics Supervisor from 2009 to 2013 in Moreno Valley, CA. During his four years in this position, he gained valuable experience in logistics management, which contributed to his later roles in the industry.
Education and Expertise
Marcus Hicks earned a Bachelor's degree in History from the University of California San Diego, where he studied from 2006 to 2008. His educational background provides a foundation for his analytical skills and understanding of complex systems, which he applies in his professional roles.
Mentorship and Training
In his current and previous roles, Marcus Hicks has been responsible for mentoring and training team members. He focuses on career progression and performance improvement, ensuring that associates are equipped with the necessary skills and knowledge to succeed in their positions.