Maria Silva
About Maria Silva
Maria Silva is a Field Quality Assurance professional at Amazon Logistics in the United Kingdom, with a strong background in customer service and team leadership. She previously worked as a Team Supervisor at Paperchase Products Ltd for five years and holds an NVQ Level 2 qualification in beauty therapy.
Work at Amazon Logistics
Maria Silva has been employed at Amazon Logistics since 2020, serving in the role of Field Quality Assurance (FQA). In this position, she focuses on maintaining and improving quality standards within the logistics operations. Her responsibilities include monitoring processes and ensuring compliance with company policies. This role allows her to leverage her previous experience and skills in quality assurance within a dynamic logistics environment.
Previous Experience at Paperchase Products Ltd
Prior to her current role at Amazon Logistics, Maria Silva worked at Paperchase Products Ltd as a Team Supervisor from 2015 to 2020. During her five years in this position, she developed strong leadership skills and contributed to enhancing customer service. Her efforts in improving key performance indicators (KPIs) played a significant role in driving sales and operational efficiency within the team.
Education and Qualifications
Maria Silva completed her high school education at Dr. Joaquin de Barros from 1996 to 2001. In addition to her academic background, she holds an NVQ Level 2 qualification in beauty therapy. This qualification reflects her diverse skill set, showcasing her ability to adapt and excel in various fields beyond her current focus in logistics.
Background in Customer Service and Team Leadership
Maria Silva has a strong background in customer service and team leadership. Her experience in these areas has been instrumental in improving sales through enhanced KPIs. This foundation has allowed her to effectively manage teams and foster a customer-centric approach in her roles, contributing to overall business success.
Experience in the Hospitality Industry
In addition to her roles in retail and logistics, Maria Silva possesses experience in the hospitality industry. This background complements her retail expertise and enhances her understanding of customer interactions and service delivery. Her diverse experience across different sectors has equipped her with valuable skills applicable to her current position.