Michael Alfred Ngana
About Michael Alfred Ngana
Michael Alfred Ngana is an experienced Operation Supervisor currently working at Amazon Logistics in Spilamberto and as a Sort Center Lead in Modena, Italy. He has a background in electronics and extensive experience in retail management and customer service.
Current Role at Amazon Logistics
Michael Alfred Ngana has been working at Amazon Logistics since 2021, serving as the Operation Supervisor Outbound/Dock in Spilamberto, Emilia Romagna, Italia. In this role, he oversees outbound operations, ensuring efficient dock management and logistics processes. Additionally, he holds the position of Sort Center Lead at Amazon in Modena, Emilia Romagna, where he has also been employed since 2021. His responsibilities in both roles include managing teams, optimizing workflows, and enhancing operational efficiency.
Education and Expertise
Michael studied at Istituto professionale 'Città dei ragazzi' from 1994 to 1996, where he focused on elettronica impiantistica and earned the qualification of elettricista impiantista. He furthered his education at Istituto tecnico 'Fermo Corni' from 1996 to 2001, specializing in Perito Elettrotecnico, which covered electronics, automation, and design of civil and industrial systems. His education has provided a foundation for his expertise in data analysis and inventory management, particularly in the fashion industry.
Previous Work Experience
Before joining Amazon, Michael gained extensive experience in the retail sector. He worked at McDonald's as a cashier for eight months in 2007 in Modena, Italia. From 2009 to 2021, he held multiple roles at MANGANO in Mantova, including Store Manager from 2009 to 2015, where he managed shop operations, and as a Venditore al dettaglio from 2009 to 2021, focusing on customer service and sales. He also worked as a seller at MANGANO from 2015 to 2021, further developing his skills in retail management.
Skills in Retail Management
Michael possesses strong skills in daily management of retail shops, which have been essential for his career advancement. His background includes significant experience in customer consultation and service, developed over years of working in various retail environments. These skills have contributed to his effectiveness in managing teams and enhancing customer experiences in his current roles at Amazon.