Moniece Forbes Wells
About Moniece Forbes Wells
Moniece Forbes Wells is an Area Manager II in Delivery Operations at Amazon Logistics, where she has worked since 2020. She has a background in customer service and coaching, along with a Bachelor of Science in Information Technology from the University of the West Indies, St. Augustine Campus.
Work at Amazon Logistics
Moniece Forbes Wells currently holds the position of Area Manager II, Delivery Ops at Amazon Logistics. She has been in this role since 2020, contributing to the efficiency and effectiveness of delivery operations. Her responsibilities include overseeing delivery processes and ensuring operational goals are met. Prior to this, she worked as an Area Manager II in Operations at Amazon for three months in 2020, specifically in the North American Fulfillment center in Baltimore.
Education and Expertise
Moniece Forbes Wells earned a Bachelor of Science degree in Information Technology from the University of the West Indies, St. Augustine Campus, where she studied from 2012 to 2015. Additionally, she completed her high school education at Bishop Anstey High School, obtaining her High School Diploma from 2005 to 2012. Her educational background, combined with her expertise in coaching and sales, supports her current role in delivery operations.
Background in Customer Service
Moniece Forbes Wells has a solid background in customer service, which is essential for her role in managing delivery operations. She has worked in various customer-facing positions, including her time at Starbucks, where she held multiple roles such as Barista, Shift Supervisor, and Store Manager Trainer. This experience has equipped her with skills that enhance her ability to manage teams and improve service delivery.
Previous Experience at Starbucks
Moniece Forbes Wells has extensive experience at Starbucks, where she worked from 2013 to 2020. During her tenure, she served as a Barista, Assistant Store Manager, Shift Supervisor, and Store Manager Trainer. Her roles varied in responsibility and scope, allowing her to develop strong leadership and operational skills in a fast-paced retail environment.
Technical Skills
Moniece Forbes Wells possesses strong skills in Microsoft Excel and Microsoft Word. These technical skills enhance her operational efficiency, allowing her to manage data effectively and streamline processes in her current role at Amazon Logistics. Her proficiency in these tools supports her ability to analyze performance metrics and improve delivery operations.