Naghi Copil Dorina Marcela
About Naghi Copil Dorina Marcela
Naghi Copil Dorina Marcela is a DSL Team Manager ES-EU at Amazon, with a background in customer service and team management. She has over a decade of experience in various roles, focusing on stakeholder relationships and team development.
Current Role at Amazon Logistics
Naghi Copil Dorina Marcela serves as the DSL Team Manager ES-EU at Amazon Logistics, a position she has held since 2018. In this role, she is responsible for overseeing team operations and ensuring effective logistics management. Her work is based in the United Kingdom, where she leads initiatives to enhance team performance and operational efficiency.
Experience in Customer Service and Team Management
Before joining Amazon, Naghi Copil Dorina Marcela accumulated significant experience in customer service and team management. She worked at Groupama Asigurari Romania in various roles, including Customer Service Operator and Team Responsible, from 2011 to 2016. Her responsibilities included managing customer interactions and leading teams to improve service delivery. Additionally, she served as an Outsource Operations Lead for a brief period in 2017.
Education and Academic Background
Naghi Copil Dorina Marcela completed her high school education at Liceul Teoretic Lucian Blaga Cluj, where she focused on Mathematics and Physics, earning a high school diploma from 1997 to 2001. She furthered her education at the Faculty of Economic Sciences in Cluj Napoca, studying Economy of Trade, Commerce, and Tourism, and obtained a Bachelor’s degree in Economic Sciences from 2007 to 2010.
Professional Skills and Focus Areas
Naghi Copil Dorina Marcela demonstrates strong interpersonal and negotiation skills, which she applies in building and maintaining relationships with key stakeholders. She enjoys recruiting, training, coaching, and developing teams, focusing on creating productive work environments. Her practical approach to problem-solving ensures that deadlines, budgets, and objectives are consistently met.
Career Progression and Tenure
Naghi Copil Dorina Marcela has a diverse career trajectory that spans over a decade. She began her professional journey at BCR as a Casier from 2009 to 2011, followed by her roles at Groupama Asigurari Romania. Since joining Amazon in 2017, she has progressed to a leadership position, reflecting her commitment to professional growth and team success.