Naveen Kumar
About Naveen Kumar
Naveen Kumar is a Warehouse Associate currently employed at Amazon Logistics in Bathgate, Scotland. He has over five years of experience in the service industry, having previously worked at Dell Technologies and Amazon in various customer service roles.
Current Role at Amazon Logistics
Naveen Kumar has been working as a Warehouse Associate at Amazon Logistics since 2021. His role involves managing warehouse operations and ensuring efficient processes. He has contributed to the logistics team in Bathgate, Scotland, for three years, focusing on optimizing workflow and maintaining inventory accuracy.
Previous Experience at Dell Technologies
Naveen Kumar worked at Dell Technologies in various capacities. He served as a Senior Customer Service Associate from 2018 to 2021 in Hyderabad, Telangana, India, where he handled client queries and escalations. He also worked as a Specialist for eight months in 2021, further enhancing his skills in customer service and support related to Dell products.
Experience at Amazon and Genpact
Before his current position, Naveen Kumar was a Process Associate at Amazon from 2016 to 2018 in the Hyderabad Area, India. He also gained experience as a Process Associate at Genpact from 2015 to 2016. These roles contributed to his understanding of operational processes and customer service within large organizations.
Education and Expertise
Naveen Kumar is currently pursuing a Masters in International Business Management at Heriot Watt University in Edinburgh, Scotland. He possesses expertise in Dell products, tools, and processes, particularly in rapid storage quoting and configuration/pricing support. His educational background complements his extensive experience in the service industry.
Administrative Skills and Service Industry Experience
Naveen Kumar has over five years of experience in the service industry, focusing on customer service and administrative management. He is skilled in providing high-quality administrative support, including the development and preparation of organization charts, reports, and presentations. His comprehensive knowledge of service offerings and industry products enhances his effectiveness in his roles.